Open afternoons: Wednesday 6 and Thursday 7 August 2025, 1-4pm
Get involved
Have you ever worked in a call centre, providing inbound customer service? If so, Amelia is interested in hearing from you. Drop into one of the open afternoons to tell her about your experience, or fill in her online survey here: https://forms.office.com/e/4YT2cDq4ed
Amelia has recently been developing a body of work about a dissatisfied customer, stuck in an apparently endless series of conversations with call centres. Now she wants to hear the other side of the story. What’s it like to work in a call centre?
At Everybody Arts she will present a range of prints that collate her research in progress, organised around four themes: the script, the customer, motivation tactics, and monitoring and discipline. She will use The Everybody Gallery to try out ways of installing work and to generate new ideas for where to take the project next.
You’ll have the opportunity to view footage Amelia has produced working with 3 dancers – Tora Hed, Inari Hulkkonen and Yuma Sylla – devising movements that express the frustrations of the customer experience.
Amelia’s ultimate plan is to produce a moving image installation that represents the experience of both caller and customer services agent. She proposes to take the encounter between caller and agent (or caller and corporation) as a metaphor for how neoliberal capitalism positions us as consumers before citizens. In this scripted situation, where routes of response are limited, Amelia wonders is there any way for caller and agent to unite as citizens and to challenge this positioning?
About the Artist
Amelia Crouch is an artist based in Bradford. Her work usually begins with words, as either content or inspiration. Outcomes take the form of moving image, performance and print artworks. Her current work uses collaged speech and performed gesture to explore and critique qualities of individualism, self-management and resilience that she sees as underpinning neoliberalism's ideal 'self.' Addressing a serious topic with dry humour, her work intends to subvert neoliberal messaging and instead to promote a view of identity that is social and embodied.
The approach taken in Amelia's current work has been informed by prior projects with The Art House (2014), Pavilion (2015) and Coventry Artspace (2016). In these past pieces she paired language culled from etiquette guides, corporate manuals and sociological essays with repetitive movements mimicking team building exercises, walking styles or work capacity tests. This work has been recognised in screenings and exhibitions at Holden Gallery, Manchester (2019), A Plus A Gallery, Venice (2017), The Tetley, Leeds (2016), The Calder at Hepworth, Wakefield (2015) and Zeppelin Film, Melbourne (2015). Amelia holds an MA Fine Art from Manchester Metropolitan University and BA (Hons) Fine Art from the University of Leeds and has recently started a part-time practice-based PhD at University of the Arts, London.